The Help centre

Who can use it. The public help site at /help is open to everyone, including signed-out visitors. The in-app Help centre is staff only: clients never see it.

What it's for

The guides that explain how each part of Summit Hub works are published in two places:

• The public help site at /help, which anyone can read.
• An in-app Help centre for signed-in staff, reachable from the left menu, so you don't have to open the marketing site in another tab to look something up.

The public site shows public guides only. The in-app catalogue also includes guides marked Staff only, inside the normal app navigation.

How to use it

Publicly

1. Click Help in the top menu bar.
2. Browse grouped topics: Getting started, Your business, Day-to-day work and Connected workflows, or use the labelled Search guides field.
3. Click a guide to read it. ← All guides returns you to the same topic and search.

In App

1. In the left menu, click Help.
2. Browse the same task-based topics or use Search guides. Each topic is a list with a one-line summary under every guide, and staff-only guides are clearly labelled.
3. Click a guide to read it. ← All guides at the top keeps your chosen topic and search.
4. On a longer guide, On this page jumps straight to a section. On a computer it sits beside the guide, with other guides on the same topic under it. On a phone or tablet, tap On this page above the guide to open it.

On a phone, Help is in the More menu.

Use your browser's Back and Forward buttons to revisit topics and searches. Opening a guide keeps your current search, even if you click straight after typing.

Good to know

• Internal staff guides appear only in the in-app Help centre; they are not included in public search, counts or direct public links.
• Clients never see the Help menu item: it's a staff-side surface.